Last updated: 2 August 2026
These Terms and Conditions explain the basis on which Portfolio to A Star supplies online portfolio-feedback services. Please read them carefully before placing an order.
By placing an order, the customer confirms that they have read and accepted these Terms and Conditions. Nothing in these terms affects a consumer’s statutory rights.
1. About us
Portfolio to A Star is operated by Ian Bradbury trading as Portfolio to A Star.
- Website: https://portfoliotoastar.co.uk/
- Email: help@portfoliotoastar.co.uk
- Business address: 79 Park Street, Swinton, Manchester. M27 4UN
You must replace the address above with the complete geographical business address before publishing this page.
2. Who may place an order?
The person placing and paying for an order must be at least 18 years old and legally capable of entering into a contract.
A student under 18 may receive the portfolio-feedback service, but the order must be placed or authorised by a parent, guardian or other responsible adult. The adult placing the order is the customer and is responsible for accepting these terms.
If the student is under 13, a parent or guardian must communicate with us and submit information on the student’s behalf where consent is required.
3. The service
Portfolio to A Star provides independent educational portfolio feedback for GCSE and A Level Art & Design students.
The service consists of one written feedback report or completed feedback proforma delivered by email. The report will relate to the portfolio material supplied and the service package selected when the order was placed.
Unless separately agreed in writing, the service does not include:
- A meeting, video call or live tutorial
- Ongoing teaching, mentoring or supervision
- Marking on behalf of a school, college or examination board
- A second assessment or reassessment
- Revisions prompted only by disagreement with the educational opinion provided
- Contact with a school, teacher or examination board
4. Educational status of the feedback
Portfolio feedback represents an independent professional educational opinion based on the material made available at the time of assessment.
Portfolio to A Star is not an examination board, school or awarding organisation. Feedback is not an official mark, predicted grade or guarantee of any examination result.
Final marks and grades are determined solely by the student’s school, college, examination centre or awarding organisation. Results may be affected by later work, supervised assessment, authentication requirements, moderation and other factors outside our control.
5. Placing an order
The customer is responsible for checking the selected service, price, contact details and student level before submitting an order.
An order is an offer to purchase the selected service. A contract is formed when Portfolio to A Star sends an order confirmation by email.
We may decline an order before confirmation where:
- The requested service is unavailable
- The order contains an obvious pricing or description error
- The request falls outside the stated scope of the service
- Required information has not been provided
- There are reasonable legal, safeguarding or security concerns
If payment has already been taken for an order that is not accepted, it will be refunded.
6. Prices and payment
All prices are displayed and charged in pounds sterling (GBP).
Ian Bradbury trading as Portfolio to A Star is not currently registered for VAT. VAT is therefore not added to the displayed prices. If this status changes, any applicable tax will be clearly shown before a future order is placed.
International customers are responsible for any currency-conversion costs, card-provider charges or other fees imposed by their bank or payment provider.
Payment must be made using one of the payment methods offered at checkout. Portfolio to A Star does not directly store complete payment-card details.
7. The customer’s responsibilities
The customer must provide:
- Accurate contact and order information
- The correct email address for delivery
- All files reasonably required for the selected service
- Files that are clear, readable and in a usable format
- Accurate information about the student’s course and level
- Any relevant project brief or assessment information needed to understand the work
The delivery timetable will not begin until the statutory cancellation period has ended and all reasonably required files and information have been received.
The customer is responsible for keeping copies of all submitted files. Portfolio to A Star is not a permanent storage or backup service.
8. Submitted work and intellectual property
The student retains ownership of their original artwork and portfolio material.
By submitting files, the customer gives Portfolio to A Star a limited, non-exclusive permission to access, copy and process those files only as reasonably necessary to provide the purchased service, maintain security, resolve a complaint or comply with the law.
The customer confirms that they are entitled to submit the material and that doing so does not unlawfully infringe another person’s copyright, privacy or other rights.
Submitted work will not be published, used in advertising, displayed as an exemplar or shared on social media without separate permission from the student and, where appropriate, their parent or guardian.
9. Removing personal information from files
Customers should remove unnecessary personal information from portfolio files before submission. This includes home addresses, telephone numbers, school details, personal social-media accounts and private information about other people.
More information is provided in our Young People’s Privacy Policy.
10. Cancellation period
Customers purchasing online normally have the right to cancel the service contract without giving a reason during the statutory cancellation period.
The cancellation period ends 14 calendar days after the day on which the contract is formed.
Portfolio to A Star will not begin assessing the portfolio during this cancellation period. Consequently, the customer does not need to waive or shorten the statutory cancellation period to place an order.
To cancel, the customer must send a clear statement of their decision to:
The customer may use the model cancellation form at the end of these terms, but using that form is not compulsory.
When a valid cancellation is received within the cancellation period, payments received for the cancelled service will be refunded within 14 days using the original payment method, unless another method is expressly agreed.
11. Work beginning after the cancellation period
Portfolio assessment will begin only after:
- The statutory 14-day cancellation period has ended; and
- All files and information reasonably required to provide the service have been received.
If the required files arrive after the cancellation period has ended, the turnaround period will begin when the complete material is received.
Once the cancellation period has ended and work has begun, there is no additional contractual right to cancel merely because the customer changes their mind. This does not remove any statutory rights where a service has not been supplied with reasonable care and skill or as agreed.
12. Delivery and turnaround time
The completed written feedback report or proforma will normally be delivered by email within 14 calendar days after the conditions in section 11 have both been satisfied.
The total time from placing an order to receiving feedback may therefore be approximately 28 days, or longer if the customer delays providing the required files or information.
The customer should check their spam or junk folder and notify us promptly if the report has not arrived when expected.
If an unavoidable event is likely to delay delivery, we will contact the customer as soon as reasonably possible and provide an updated delivery estimate.
13. Corrections and statutory remedies
The service will be provided with reasonable care and skill, as required by the Consumer Rights Act 2015.
If the delivered report is incomplete, relates to the wrong submitted material or contains a clear factual or administrative error caused by us, the customer should contact us promptly and explain the problem.
Where legally required, an appropriate remedy may include:
- Correcting or repeating the affected part of the service
- Providing a proportionate price reduction
- Providing a refund where the law requires one
A difference of educational opinion, a later assessment decision or failure to obtain a hoped-for grade does not by itself mean that the service was supplied without reasonable care and skill.
14. Refunds
Refunds are governed by these terms and our Refund and Cancellation Policy.
Nothing in either document limits the customer’s statutory rights.
If there is any conflict between a contractual term and a mandatory consumer right, the mandatory consumer right will apply.
15. Unacceptable or unlawful material
Customers must not knowingly submit material that:
- Is unlawful, threatening or abusive
- Infringes another person’s rights
- Contains malicious software
- Includes unnecessary highly sensitive personal information
- Is submitted for a fraudulent purpose
If concerning material is submitted, we may pause the service while seeking clarification. Where there is a reasonable belief that someone faces a serious risk of harm, limited information may be shared with an appropriate parent, guardian, safeguarding professional or authority when necessary and lawful.
16. Privacy and cookies
Personal information is handled in accordance with:
- Our Privacy Policy
- Our Young People’s Privacy Policy
- Our Cookie Policy
17. Website and email availability
We take reasonable care to maintain the website and email service but cannot guarantee that they will always be uninterrupted or free from temporary technical problems.
We are not responsible for delays caused by an incorrect email address, an overfilled mailbox, a customer’s spam filter, incompatible customer software or a failure by the customer to provide usable files.
18. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.
Portfolio to A Star is intended for personal educational use. We are not responsible for business losses, loss of profit or losses that were not reasonably foreseeable when the contract was formed.
We are not responsible for decisions made by schools, colleges, teachers, examination centres or awarding organisations.
19. Events outside our reasonable control
We are not responsible for a delay or failure caused by an event outside our reasonable control. This may include serious illness, widespread internet or hosting failure, interruption to essential services, natural disaster or government action.
If such an event occurs, we will contact the customer where reasonably possible and take reasonable steps to minimise the effect. If a substantial delay makes performance unreasonable, the customer may contact us to discuss cancellation and any refund required by law.
20. Complaints
Customers should send complaints to help@portfoliotoastar.co.uk, including the order reference and a clear description of the concern.
We will acknowledge the complaint and aim to provide a substantive response within 14 calendar days.
Customers may also obtain independent consumer advice from the Citizens Advice consumer service or the relevant consumer-protection body in their country.
21. International customers
International customers are responsible for ensuring that purchasing and using the service is lawful in their location.
These terms do not remove mandatory consumer rights that apply in the customer’s country and cannot lawfully be excluded by contract.
22. Governing law and courts
These terms and any contract formed under them are governed by the law of England and Wales.
If the customer lives in another part of the United Kingdom, they may also benefit from applicable mandatory local law and may be entitled to bring proceedings in their local courts.
International consumers retain any mandatory rights and jurisdictional protections that apply under the law of their usual country of residence.
23. Changes to these terms
We may update these terms when the service, business or applicable law changes. The terms applying to an order will normally be those supplied or made available when that order was placed, unless a change is required by law or expressly agreed with the customer.
24. Severability
If a court or relevant authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply.
25. No third-party enforcement
Unless these terms expressly say otherwise, no person other than the customer and Ian Bradbury trading as Portfolio to A Star has a right to enforce the contract.
26. Contact
Questions about these terms should be sent to:
Model cancellation form
Complete and return this form only if you wish to cancel the contract within the applicable cancellation period.
To:
Ian Bradbury trading as Portfolio to A Star
79 Park Street, Swinton, Manchester. M27 4UN
Email: help@portfoliotoastar.co.uk
I give notice that I cancel my contract for the following service:
Service ordered: ______________________________
Order number: ______________________________
Order date: ______________________________
Customer’s name: ______________________________
Customer’s address: ______________________________
Customer’s email address: ______________________________
Signature (only if submitted on paper): ______________________________
Date: ______________________________